Keeping Great Company
Employee Development Workshops

Does your office always seem to be in some state of crisis or turmoil? How well does your staff interact with each other and your patients? Are you continual looking for “good” staff?  How would you like to have a staff that works together and actually assists in building your practice volume?

Proactive Patient Services (PPS) customized, cost-effective staff training program, Keeping Great Company is designed to assist entry and mid-level staff in specific areas of their work performance and job satisfaction. The workshops focus on building marketing skills, improving supervisory and interpersonal skills, time management skills for a healthcare practice, change management, conflict resolution, and team building. A “Certificate of Achievement” is presented to attendees.

Select from one off our affordable Keeping Great Company workshops and see immediate improvements in your staff’s job performance and morale. Our workshops are designed to be presented in one to two hours over lunch or at anytime you elect. Workshops can be expanded to combine several topics.

EMPLOYEE DEVELOPMENT SERIES  - BE YOUR BEST!  
MINI-WORKSHOPS

“SERVICE INSIDE OUT”: SERVICE EXCELLENCE & POSITIVE PATIENT RELATIONS    
Building a mindset for service excellence using skill developments for patient interaction.  

Workshop Objectives: 

• Defining Quality and Customer Service                                
• Positive Patient Relations Standards

• Greeting and educating patients
• Phone etiquette and responses to inquiries
• Quoting fees and collecting money
• Scheduling and rescheduling appointments
• Presenting qualifications of ABCS and Dr. Curcio
• Presenting your qualifications

Don’t Lose Your Patients: Telephone Management & Courtesy
Effective communication begins with your telephone.

Workshop Objectives:

• Your telephone impression.
• Telephone management basics.
• Effective techniques to ease your telephone woes.

Are You Listening?- Effective Communication Skills

Workshop Objectives:

• Examine your communication skills: co-workers, supervisors, patients…
• Listening tips and techniques.
• Communication tips and techniques.

Time Management. You Can Avoid Stress!

Workshop Objectives:

• Learn about simple and effective time management techniques.
• Understand your stress triggers and overcome self-induced stress.
• Learn how to incorporate the “Three P’s” in your daily duties.

Individual Responsibilities and Team Effectiveness      

Workshop Objectives: Merging individual duties and team play, advantages of teamwork, employee and patient increased satisfaction, solving problems and collective work within a team, service excellence and patient care.

• Individual Responsibilities /Duties/Office Flow                                                                      
• Responsibilities
• Schedules
• Meeting patient volume goals
• Efficiency, quality  and customer service

• Team Responsibilities / Defining & Utilizing a Team Approach
• Workload, seamless work environment
• Sharing Information and delegation
• Delegation in a Team Environment
• Team approach to problem solving

• Decision making and empowerment

Dealing with…Difficult patients, Sensitive issues, Collection issues

HUMAN RESOURCES/STAFF DEVELOPMENT  - MANAGERS & STAFF
DREAM TEAM YOUR FORMULA FOR SUCCESS

Hiring, Building, and Retaining a Winning Staff – 

Workshop Objectives:

• Examine your practice office culture: From toxic to nurturing.
• Learn how to identify the best candidates for your staff.
• Job description development.
• How to motivate staff for their best performance.

Your Personality is Showing
Personality profiles can are an excellent employee development tool as the profiles help staff understands not only their personality traits but the traits of their co-worker and of physician(s). Helps staff to understand their “personality triggers”, improve employee relations and interactions with each other and patients.

Workshop Objectives:

• Administer and score personality inventory of participants
• Discuss results and identify personality strengths
• Discuss four personality profiles and how they interact together
• Develop understanding of personality profiles and how this knowledge can help bring out the best in the employee.
• Understanding of how the different personalities can better work together, including the physician’s personality.
• Using the strengths of your personality to better assist patients
• Examples and group discussion

Communicate, Cooperate and Cultivate a Positive Practice Culture
Interpersonal communication skills are the key to creating a positive practice
culture. Developing positive relationships with the doctor, management and
employees can be a reality. A practice environment that stresses clear communication and builds teams will create more productive outcomes.

Workshop Objectives:

• Build an energizing, motivational work climate
• Recognizing and understanding office “resisters”
• Cultivating positive relationships with co-workers
• Learn how to listen in a way that encourages others to be open and forthcoming
• Practice effective communication by focusing on the important aspects of what you are trying to communicate. 
• Learn how to be direct and honest without being overbearing
• Recognize what motivates you and your team members.

Conflict Resolution and Managing Change
This workshop with cover conflict resolve and managing the change process.

Workshop Objectives:

• Understanding and managing change
• Overcoming inertia and building a climate of trust
• Practice communication skills to help team members resolve and manage conflicts
• Dealing effectively with difficult people
• Identifying ways to promote constructive conflict resolution
• Rewards and incentive systems
• Role play/group discussion