PROFESSIONAL DEVELOPMENT SERIES
A properly trained and motivated management staff is essential to the growth and incremental revenue increases to your medical group. Proactive Patient Services (PPS) Manager’s Professional Development classes will increase managerial effectiveness in today's evolving health care marketplace.
Proactive Patient Services classes will help your managers acquire skill sets to become a more effective and efficient administrator. Our series of trainings will help to increase productivity, build teamwork, and assist managers in understanding how to “inspect what they “expect.”
The trainings are customized to meet the specific needs of your healthcare organization or business. All trainings are interactive and can be structured to accommodate your time frame and can be offered in a series.
The Challenge of Leadership
This manager’s training session introduces the key principles in becoming an effective leader. This class will outline the qualities of successful leaders and introduce skill sets that are needed to become an effective leader. Learn how leaders guide, delegate, facilitate and empower their staff.
Improving Employee Performance and Work Habits
This training builds awareness of the effect poor work habits; such as, absenteeism, tardiness, sloppy work, can have on employees productivity and team performance. Managers are given the skills to take corrective action on substandard performance focusing the discussion on the problem, rather than the person. Initial, follow-up and disciplinary work plans are prepared.
Maintaining Employees Improved Performance
As a follow-up to the “Improving Employee Performance and Work Habits” class, this module stresses the importance of recognizing employees when performance has improved. The critical steps and key principles help managers learn to give specific feedback when motivating employees to maintain their improved performance.
Effective Disciplinary Action for Poor Performance
This training provides guidelines on how to conduct a follow-up discussion about performance or work habit problems that the employee has failed to correct. This module reviews the consequences of failed compliance with the disciplinary work plan, agreement on action to be taken, and how to show confidence in the person and his or her successful resolution of the problem.
Performance Reviews Basic
Provides managers with the skills and confidence to conduct performance reviews and handling difficult review situations. Skill practices train managers to use the Critical Steps for organizing and conducting performance reviews.
How to Recognize and Resolve Conflict
This dynamic session helps managers to identify and resolve peer-to-peer, interdepartmental, personal, and supervisory conflicts. You learn to respect and value differences as a part of enhancing innovation, creativity, and accepting change.
Delegating for Results
This class stresses the importance of effectively managing work flow. This module also helps managers recognize what work can and should be delegated and to whom.
Coaching for Success
This interactive training focuses on how managers can raise the competence and confidence levels of employees through seeking and prompting. Learn how to release creativity in your employees and tools to increase productivity, effectiveness, and employee’s personal satisfaction within the work environment.
Encouraging Initiative and Employee Empowerment
An awareness building class that provides managers with the tools and methods needed to foster an "empowered" climate. Managers learn the difference between a traditional unit and a high involvement team. The difference between ordinary and exemplary service often lies in how much initiative an employee takes to resolve problems.
Effective Communication Skills
Effective communication is a learned skill. Poor communication hinders work and patient relationships. A communications inventory will identify problem areas and recommended solutions in this interactive seminar.
Addressing Emotional Behavior
Acquire the skills to deal with an emotionally charged situation. Solutions for handling an angry or upset employee, colleague or patient are explored. Learn how to cope with your own emotional responses, maintain a positive atmosphere and gain resolution.