Keeping Great Company™

Proactive Patient Services (PPS) customized, cost-effective staff training program, Keeping Great Company is designed to assist entry and mid-level staff in specific areas of their work performance and job satisfaction. The workshops focus on building marketing skills, improving supervisory and interpersonal skills, time management skills for a healthcare practice, change management, conflict resolution, and team building. A “Certificate of Achievement” is presented to attendees.

Select from one off our affordable Keeping Great Company™ workshops and see immediate improvements in your staff’s job performance and morale. Our workshops are designed to be presented in one to two hours over lunch. Workshops can be expanded to combine several topics.

Keeping Great Company™ Staff Development Workshops:

“Service Inside Out” - Don’t Lose Your Patients: Telephone Management & Courtesy
Workshop Objectives:

• Your telephone impression.
• Telephone management basics.
• Effective techniques to ease your telephone woes.

Building a Patient-Responsive Organization
Workshop Objectives:

• Examine your responsiveness quotient.
• How to create a “patient-friendly” environment
• Staff development: A Winning “service attitude.”

Are You Listening?- Effective Communication Skills
Workshop Objectives:

• Examine your communication skills: co-workers, supervisors, patients…
• Listening tips and techniques.
• Communication tips and techniques.

Time Management. You Can Avoid Stress!
Workshop Objectives:

• Learn about simple and effective time management techniques.
• Understand your stress triggers and overcome self-induced stress.
• Learn how to incorporate the “Three P’s” in your daily duties.

Change: A Personal Approach
Workshop Objectives:

• “Self-Care” -- A personal approach to effectively manage the stress in your life.
• Internally generated stress: learn how to recognize and correct potentially explosive situations.

Marketing Workshops

Practice Marketing Essentials: Physicians, Office Managers & Staff
Workshop Objectives:

• Learn the essentials ingredients of a Marketing Action Plan and Strategy™.
• How to avoid marketing mistakes.
• Discuss marketing as a team effort and learn how to motivate.
• Examine successful promotional programs and learn WHY they work.
• Putting it all together: Marketing Plan Management.

Patient Care Coordinator: Develop an Effective Patient Marketing & Referral Source Liaison
Workshop Objectives:

• Present the key attributes of an effective Patient Care Coordinator.
• Review the necessary steps in organizing and implementing an effective marketing program.
• Discuss marketing as a team effort and learn how to motivate.
• Learn how to Increase patient growth by generating external referrals from select target groups.
• Discuss the importance of retain existing patients and learn how to “deputize” them to become active referrers.
• Learn how to follow-up and close.
• Learn how to track and monitor results.

Management Training Workshops

Hiring, Building, and Retaining a Winning Staff
Workshop Objectives:

• Examine your practice office culture: From toxic to nurturing.
• Learn how to identify the best candidates for your staff.
• Job description development.
• How to motivate staff for their best performance.